Business Profile: I.T. On The Go Tech Service Makes House, Business Calls

ERIE - "Technical support that comes from you" is Joshua Higdon's corporate mantra.

The 25-year-old owns and operates a mobile phone company, IT On The Go, which offers services in a variety of locations, including maintenance, hardware/software installation, troubleshooting and repair for computers and phones, as well as video surveillance. facility. .

Working with information technology began as a hobby for the citizens of Erie. His passion for fixing broken technology led him to launch the business in March 2021.

"I've been doing this for years. I used to work in the IT industry for a credit union in Texas," Higdon said. "Since I got here, I've always worked with electronics, and I started helping people build computers at Monroe, and my fiancé suggested I start a business."

Open daily from 8am to 8pm except Saturdays, Higdon's services include virus removal, data transfer, system backup and restore, and computer optimization.

"When your computer starts to run slowly and you can't afford to replace it, you may need to tune it to slow down and improve reliability," he says.

By adding an SSD, the storage device used in computers, Higdon can often upgrade and enhance the performance of an existing computer without replacing the system.

The mobile business serves the Monroe and Toledo areas and offers remote technical support. With the customer's permission, Higdon can access the device remotely and troubleshoot technology problems such as printer setup or software operation.

Since starting his moving company, Higdon has provided security and technical support to companies including Brost Farms, Exeter Fire Department, and Tiffany's Pizza in Brownstown Township.

The list of services is published on their website. However, phone repair, such as screen replacement, has become the most requested repair service by customers, along with the installation of security systems.

“The client installed doorbells and cameras throughout the house. I'm a certified Nest Pro installer," he said.

When it comes to protecting your computer system, a computer expert advises against opening pop-up windows with advertisements or messages appearing on the screen and indicating that your computer has a virus. Computer pop-ups usually appear when you surf the Internet and may contain malicious software designed to steal information and intentionally damage computers, networks, or servers.

Higdon recommends installing security software for your protection.

"One big thing that happens is people call and say they're from Microsoft support and try to get into your computer. Don't do any of that. The only time Microsoft support can reach you is if you call them," he said. . . "If someone breaks into your computer, disconnect it from the network and they won't have access."

When choosing software that offers security and protection, Higdon recommends Avast. The company offers both free and premium options to protect computers from viruses and malware.

Owner: Joshua Higdon from Erie

Services: Mobile technical support for residential and business.

Opening hours: 8:00am to 8:00pm daily except Saturday

Facebook: www.facebook.com/MONROEITONTHEGO/

Website: www.itonthego.co

This article originally appeared in The Monroe News: IT technology service On The Go enables calls to homes and offices.

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